Businesses everywhere are now investing in cloud communications due to the numerous benefits it provides. According to a report by Cisco, in 2021, 94% of the global workload was processed through the cloud. There are multiple reasons for the increasing popularity of cloud communication. Businesses can save on their infrastructure costs, as well as maintenance and support costs. Businesses can add and remove users as needed, making it more scalable than traditional methods. Cloud communications offers a range of features such as telephony, video conferencing and call recording that helps businesses to improve their communication operations and to serve their customers better.
Arguably the global leading UCaaS provider is RingCentral, who offer a wide range of features and flexibility. In this blog post, we'll discuss RingCentral's Cloud Communication Solution in a little more detail. RingCentral Overview RingCentral’s MVP application is software that enables cloud telephony, video conferencing and messaging in one unified platform. MVP also allows users to send and receive faxes, set up call forwarding, hold conferences and much more. RingCentral also offers a number of features that are specifically designed for businesses, such as team collaboration, call recording, and automated attendant. RingCentral Pricing RingCentral offers three different pricing plans: Standard, Premium, and Enterprise. Standard is the most basic plan and includes all of the core features. Premium is a more advanced plan that includes additional features, such as call recording and transcription. Enterprise is the most expensive plan and includes all of the features of both Standard and Premium, as well as some enterprise-specific features, such as team collaboration and CRM integration. RingCentral Standard: $34.99/user/month RingCentral Premium: $44.99/user/month RingCentral Enterprise: $54.99/user/month RingCentral Features RingCentral offers a wide range of features, including: Voicemail: With RingCentral, you can set up voicemail for each extension. Voicemails can be emailed to you, downloaded as an MP3, or played directly from the RingCentral app. Call Forwarding: RingCentral offers several different call forwarding options, including the ability to forward calls to another phone number, extension, or voicemail. Call Recording: RingCentral can record all incoming and outgoing calls. Again recordings can be easily emailed to you, downloaded as an MP3, or played directly from the RingCentral app. Fax: RingCentral Solution allows you to send and receive faxes. In this case also, faxes can be emailed to you, downloaded as a PDF, or played directly from the RingCentral app. Conference Calling: With RingCentral you can hold conference calls with up to 1000 participants. These calls can be recorded and transcribed. Team Collaboration: Another incredible feature offered by RingCentral is team collaboration, such as the ability to create and manage groups, chat with team members, and share files. Automated Attendant: RingCentral offers the ability to set up an automated attendant. With an automated attendant, callers can be greeted and directed to the appropriate extension. CRM Integration: RingCentral allows you to integrate with a number of popular CRM systems, including Salesforce, Zendesk, and SugarCRM. Apart from the aforementioned options, RingCentral also offers a number of features that are specifically designed for businesses, such as call recording, transcription, team collaboration, and CRM integration. In Conclusion Overall, RingCentral is a great cloud communication solution for businesses of all sizes. It is very user-friendly, affordable and has a wide range of features to suit your needs. If you are looking for a reliable and cost-effective cloud communication solution, then RingCentral is definitely worth considering.
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